What shipping service do you use?
We use the United States Postal Service for all of our shipments.
Do you ship internationally?
Currently we only ship domestically throughout the United States of America.
I put the wrong shipping address. Can I change this?
We ship to the address provided at the time of purchase. We cannot ensure an address change after this point. However, please e-mail us right away at XXX, (within a 24 hour period) with the updated address. We will do our best to make this change. If the change is not made and the address is invalid, it will be returned to us. Once it arrives we will reach out to the customer about reshipment.
When will my order arrive? Will I be able to track it?
Delivery times are not guaranteed and vary. Please allow 3-5 business days for order processing and shipping. During sales, please allow 7-10 business days for order processing. If we anticipate a longer lead time, it will be noted in the item description. You will receive a confirmation email with tracking to follow along once your order is ready to ship.
My tracking says my order was delivered, but I did not receive it. What can I do?
We cannot be held responsible for lost or stolen packages that have delivery confirmation to the address that was provided. If a package is returned or rejected, the customer will be contacted and will have to pay for re-shipment postage. You the customer are responsible for filing any claims with carriers for damaged and/or lost shipments. Please contact your local postal office for further information on lost or stolen mail.
My order is being returned to sender. What happens now?
If your order is being returned due to insufficient address, you will need to e-mail us an updated address. Once your package arrives back to us, we will reach out to the customer for an additional reshipment fee. If a refund is requested please note that the original shipping fees are non-refundable.
What does First Class Shipping Mean?
First Class Shipping is a reference to the weight class of your package. It is a default shipping method used through USPS. Any orders placed that weigh under 16 ounces (1 pound) will be automated as First Class Shipping. (This does not include the time it takes for an order to be processed through our facility).
What does Priority Mail Shipping Mean?
Priority Mail is also a reference to the weight class of your package. It is another default shipping method used through USPS. Any orders placed that weigh 16 ounces (1 pound) or over will be automated as Priority Mail Shipping. (This does not include the time it takes for an order to be processed through our facility).